Billing FAQ
Common questions about billing and payments
What are Linkkit plans?
Linkkit offers flexible plans to suit different needs—from individual creators to large enterprises. Plans include:
Free Plan
Starter
Pro
Business
Enterprise (custom pricing)
Each plan includes tracked links, analytics, custom domains, and varying limits.
What features are included in Linkkit plans?
All plans include:
Link creation and tracking
Custom domain support
Real-time analytics
Lists & tags
CSV export
Higher-tier plans add features like:
More tracked clicks
More custom domains
Pixels & integrations
API access
Priority support
Role-based permissions
Removed Linkkit branding
Billing & Payments
How am I billed?
Linkkit bills based on your selected plan and billing cycle:
Monthly billing: charged every month
Annual billing: charged once per year with 2 months free
You choose the billing cycle during signup or plan upgrade.
When will I be billed?
You are billed immediately when you:
Subscribe to a new plan
Switch to a higher plan
Upgrade to annual billing
Renewals occur at the beginning of each billing cycle.
Can I switch between monthly and annual billing?
Yes! You can switch billing cycles anytime from your Billing & Plans page.
Choosing annual billing lowers your overall cost and gives you 2 months free.
Can I update my payment method?
Absolutely. To update your card or billing details:
Go to Settings → Billing & Plans
Select Billing Information
Edit your payment details
Changes apply immediately.
Upgrading & Changing Plans
How do I cancel my subscription?
To cancel your paid plan:
Go to Settings → Billing & Plans
Click Cancel Subscription
Confirm the cancellation
Your subscription will remain active until the end of your current billing cycle. After that, your account will automatically downgrade to the Free plan.
You will:
Retain access to all paid features until the billing period ends
Keep all existing links active
Be moved to Free plan limits once the cycle completes
Linkkit does not provide refunds for unused time in the current billing period.
How do I upgrade my Linkkit plan?
To upgrade:
Log in to your Linkkit dashboard
Navigate to Settings → Billing & Plans
Click Change Plan
Select a higher plan
Confirm your payment
Your new plan activates instantly with new limits and features.
Can I downgrade my plan?
Yes, you can downgrade anytime. Downgrades take effect at the end of your current billing cycle, ensuring you still get full access until then.
What happens to my links if I downgrade?
When you downgrade (for example, from Business to Pro, or from any paid plan to Free):
Your existing links:
Continue working normally
Keep redirecting without interruption
However:
You cannot create new links beyond your new plan’s limit
Free plan users are limited to 25 new links per month
Custom domains already connected remain active
You cannot add new custom domains beyond your downgraded plan limit
Analytics retention adjusts to your new plan’s data limits
If your link count exceeds the new plan’s allowance, you’ll need to delete links or upgrade again to create new ones.
What if I exceed my plan limits?
If you exceed your monthly tracked click or link limits, you’ll be prompted to upgrade. Higher plans offer more capacity.
Plan Limits & Usage
How many links can I create on each plan?
Free: 25 new links/month
Starter: 250 new links/month
Pro: 2,000 new links/month
Business: 10,000 new links/month
Enterprise: Unlimited
How many clicks can be tracked?
Each plan has a tracked click quota per month:
Free: 1,000 clicks
Starter: 10,000 clicks
Pro: 50,000 clicks
Business: 150,000 clicks
Enterprise: 500,000+ (custom)
If you need more capacity, upgrade your plan.
Billing & Invoices
Will I get an invoice?
Yes. After each successful payment, an invoice is generated and available under Billing & Plans → Invoices.
You can download PDF versions for your records.
How do I get an invoice or receipt?
After every successful payment:
A receipt is automatically emailed to you
A downloadable invoice is available in your dashboard
To access past invoices:
Go to Settings → Billing & Plans
Open Invoice History
Click any invoice to view or download a PDF
Invoices include:
Workspace name
Billing address
Plan name
Itemized charges
Payment date
Do you offer refunds?
Linkkit does not typically provide refunds for:
Monthly subscriptions
Unused portions of annual subscriptions
If you cancel your plan, you retain access until the end of your billing cycle.
If you recently purchased an annual plan and are unsatisfied within the first 7 days, contact support. Refund requests are reviewed on a case-by-case basis.
Enterprise & Custom Billing
What if I need a custom plan?
For high-volume needs, security requirements, or custom pricing, the Enterprise Plan offers:
Unlimited links
Unlimited custom domains
Custom click thresholds
SLA & dedicated support
SSO (Single Sign-On)
Contact Linkkit Sales for a tailored quote.
Troubleshooting
Why was my card declined?
Your card may be declined for reasons like:
Expired card
Insufficient funds
Bank authorization required
Incorrect billing address
Update your card or contact your bank if the issue persists.
My plan didn’t upgrade — what should I do?
Try:
Refreshing your browser
Confirming your billing details
Checking your card balance
If issues continue, contact support through your dashboard.